Importance of Informal Communication

In modern communication system, informal communication is found to be used in a mutual supplementary way with the formal communication system. For the following reasons, informal communication system is given most importance now a days:

1. Completeness of Formal Communication: In modern age, an organization can not fully depend on one type of communication system. In order to complete any formal communication, informal communication and grapevine communication provides a huge boost to organizational employees.

2. Organizational Solidarity: The existence of informal communication proves that the workers are interested in their association. The important fact is that they talk among themselves and help to promote organizational solidarity. If properly used, it may raise the morale of the workers.

3. Supplement to other channels: All information can not be transmitted to the employees through the official channels. If there is some useful information unsuitable for being transmitted through official channels, it can be transmitted through the informal channel.

4. Quick Transmission: The speed at which informal communication is transmitted is just remarkable. Just select a leader and give him some information, cleverly describing it as 'Top Secret', and within minutes, it will spread like wild fire to all.

5. Feedback: Informal communication provides feedback to the management. It enables management to know what the subordinates think about the organization and its various activities.

6. Increased Efficiency: Such communication helps to solve various complex issues existing in any organization. It opens the door for mutual communication between superiors and subordinates. Therefore, subordinates feel free to interact frankly which can influence their efficiency.

7. Prompt Solution: Employees can put forward their various complaints and superiors can give prompt solution accordingly. This helps a lot for creating a congenial working and communication environment.

8. Better Working Environment: Informal communication is free from any pressure and hazard. This helps the sender and receiver to resolve their respective problem mutually.

9. Spontaneous Attitude: People involved with informal communication do not hesitate to exchange views and ideas as there is no pressure to all. They have open mind to share information with positive attitude.

10. Development of Personal Relation: Informal communication is very much helpful to create intimacy. Communicator and communicatee come closer to each other to express their views. This helps to develop personal relation.

For the above reasons, Informal communication is desired and conducted in any organization.