It is often said that a retailer can lose establish customers with much more easily than he or she can gain new ones. Customers are the life blood of any business, as such their continued patronage is essential to the firm's profit objectives.
Good employees can do much to ensure this objectives. Even those in contract with customer contribute much to keeping the entire organization efficient and able to render proper service. Firm also should be ensured its employee's positive job satisfaction.
With this in mind, small firm owners should begin their personnel training programs with a review of those things that are important to customers. These personnel programs with a review of those things that are human resource programs that seek to communicate company goals and information to employees. An example is the need for employment. Regular communication with employees is necessary in these areas.
